The Senior Manager, Operational Excellence will play a pivotal role in building and executing our Continuous Improvement function. This position will partner with cross-functional teams and will be both tactical and strategic, balancing day-to-day problem-solving with long-term strategy development. The ideal candidate will be proactive, results-driven, and experienced in developing and implementing process improvements within a growth-oriented environment.

The job of Senior Manager, Operational Excellence can be performed in the following states: Alabama, Arizona, Arkansas, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Texas, Utah, Virginia, Wisconsin, and Wyoming.

Essential Functions and Key Responsibilities:

Continuous Improvement Strategy Development: Work with the Director of Continuous Improvement to design and implement strategies to improve operational processes, enhance school utilization, and support organizational growth.
Project Leadership: Lead and manage improvement initiatives from planning through execution and measurement, ensuring projects align with company objectives and deliver measurable outcomes.
Cross-Functional Collaboration: Partner with stakeholders across various departments, including Operations, Education, Marketing, and IT, to identify improvement opportunities and implement sustainable solutions.
Data Analysis and Reporting: Analyze data to identify trends, measure the success of initiatives, and develop recommendations to drive performance improvements.
Training and Development: Coach and mentor team members and school staff on continuous improvement principles, fostering a culture of operational excellence and innovation.
Change Management: Support change management efforts by effectively communicating project goals, timelines, and impacts to various stakeholders to ensure successful adoption and sustainability.
Performance Tracking: Monitor key performance indicators (KPIs) to assess project effectiveness, identify improvement areas, and recommend adjustments as needed.

Minimum Job Qualifications:

Bachelor’s degree in Business Administration, Operations Management, or a related field or Associates degree with 5+ years relevant experience.
Proven experience in operations program management.
Experience working in multi-unit business preferred; education sector experience is a plus

Skills & Abilities (i.e. technical, organizations, knowledge, etc.):

Excellent customer service skills with both internal and external customers and ability to quickly establish and maintain effective working relationships.
Effective communication skills, written, verbal and interpersonal.
Excellent presentation skills and ability to effectively communicate to all levels of the organization.
Comfortable working with frequent interruptions and ability to lead, manage and prioritize multiple assignments and competing priorities in a rapidly changing, fast-paced environment.
Proficient time management and organizational skills, and ability to meet established deadlines.
Demonstrated ability to work cross-functionally and think both critically and strategically.
Proficient computer and research skills.
Strong analytical and problem-solving skills.
Proficient in using data management and analysis tools.
Capable financial acumen with ability to generate business cases to support project investments.
Demonstrated ability in project management, process building, and workflow.
Detail-oriented with a focus on quality and continuous improvement.

Travel Percentage:

Provide the percentage of travel expected: 25%

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SR MANAGER, OPERATIONAL EXCELLENCE